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Customer Relationship Management

 

 
Customer Relationship Management

 

Customer relationship management (CRM) consists of the processes a company uses to track and organize its contacts with its current and prospective customers. CRM software is used to support these processes; information about customers and customer interactions can be entered, stored and accessed by employees in different company departments. Typical CRM goals are to improve services provided to customers, and to use customer contact information for targeted marketing.

 

While the term CRM generally refers to a software-based approach to handling customer relationships, most CRM software vendors stress that a successful CRM effort requires a holistic approach. CRM initiatives often fail because implementation was limited to software installation, without providing the context, support and understanding for employees to learn, and take full advantage of the information systems.

 

 

Some of the sites we built using this technology...

 

 

Impress Printing Works

Impress Printing Works

AFAST

AFAST

Green Lamp

Green Lamp

Paper Partner

Paper Partner

Bishop Shanahan National School

Bishop Shanahan National School

Rince Inniu

Rince Inniu

Hoistech

Hoistech

Paper Assist

Paper Assist

 

KL Studios Ltd.

42 Woodstown Drive Knocklyon Dublin 16| Phone : +353 (0)1 4948153

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